Autonation

I purchased a 2020 Jeep Grand Cherokee from AutoNation. After searching for a used vehicle for several weeks, I felt that AutoNation's price was the most reasonable. Although I didn't need a new car, I wanted something sturdier and safer for my daughter to drive. I hadn't had a car payment in several years, I didn't want one, and I don't like purchasing used cars, so I decided, after speaking with the salesman, that I would wait to purchase a vehicle since the Jeep was used and already had 63,787 miles on it.

I attempted to leave and the Finance Director invited me into his office and asked me to have a seat and hear him out. He asked me to reconsider leaving and wanted to help me find something safer for my teenage daughter. He was very polite and appeared very confident and knowledgeable. He told me he had 20 years in the Finance department and there wasn't much he couldn't do. I told him the price range I was comfortable with and what type of vehicle I was interested in.

After listening to what he had to say, I decided to allow them to give me an estimate for the car that I was considering trading in towards the purchase. They offered me $8,000 initially for the trade-in value. After going back and forth with the finance manager about the reasons why I decided not to purchase a vehicle at that time, he brought in another gentleman to speak with us. After the gentleman saw the trade in offer for my car, he told him to bump up the trade-in value of my car from $8,000 to $10,000 to help me out.

I was hesitant again on buying the Jeep for the simple fact that I didn't want a car payment, but I kept thinking about my daughter and her safety. I expressed my desire to purchase an extended warranty plan to ensure that any major mechanical repairs would be covered in an emergency. He went over the price and the options for the warranty coverage. As we went over each plan, I told him that I didn’t want bumper to bumper, but I did not want the basic minimum either. When we had gone over the coverage with each plan, I decided on the silver plan. He stated, 'This covers the major repairs, some minor electrical repairs like the windshield wiper motor, and other odds and ends like gaskets and seals.' I agreed that the coverage would be sufficient.

He got the vehicle I wanted with the warranty I wanted, so I decided to go ahead and purchase it. As we signed the paperwork, he briefly explained what each form was for, but just scrolled on by after tapping where I needed to initial. It was on an iPad, so it wasn’t a paper format for me to look at. I trusted that what we discussed verbally was what was included in the forms. He told me that he would email me the contract and all the information I would need, confirmed my email address, shook my hand, and I left with my new vehicle.

After a few days, I had to email and request a copy of my contract and paperwork. A few months later, the car was leaking oil. I made a service appointment. I noticed a thumping noise coming from under the floorboard when I shifted into reverse and that the ignition was occasionally sticking in the ACC position, causing me to have to restart the vehicle after shutting it off. When I arrived, we went through each concern I had, and they told me they would verify what the warranty covered. He told me to give him a few extra days as they were down a technician. Three days later he called and stated the warranty didn’t cover the repairs that were necessary and that the claim was denied.

I asked him why and he stated that the warranty plan I had was a VPP. I asked him what that meant, and he told me that was the name of the warranty that I had purchased. I told him that I had purchased the silver warranty. He proceeded to tell me that wasn’t what they have listed in their system and gave me the customer service number to call the warranty company directly.

I spoke with customer service at the warranty company. The lady I spoke to said that she could not help me, and that AutoNation’s Service Manager needs to call the Claims Adjustor to provide more details about the repairs needed. I called the dealership where I purchased the vehicle from and asked to speak to the Finance Director. The Finance Director did not return my phone call. The Service Advisor called me back and stated they would not perform any of the needed repairs because the warranty company had denied the claim, bidding me to come and pick up my vehicle if I didn't want to be charged $3,500 for repairs.

I explained to him what the lady had told me about their service manager needing to call the claims adjustor to submit more information. He responded, 'Okay. I will call you back when your vehicle is ready. It should only be a few hours.' I arrived at the service bay about 2 hours later. The Advisor explained to me that they did not do any repairs since the warranty declined to cover the items needed.

I asked him if anyone had called the Claims Adjustor at the warranty company and he replied, 'We don't even have to call them. We use a portal which is super easy and nice, but it’s down right now.' He handed me a paper that had a total charge of $439.98 on it and asked me if I was paying with cash or card. I was in disbelief because I was not made aware that there would be any charges related to them looking at my vehicle. They did no repairs and did not take anything apart. He proceeded to tell me that the mechanic suspected that the transmission was low on fluid but couldn't confirm it, because the mechanic didn’t take it apart, but recommended that I add fluid. If the noise continued, I was to bring it back in for service.

I asked him if I called the warranty company directly, and they decided to overturn their decision, would I be reimbursed for the $439.98? He responded, 'Probably. All you can do is call them and ask.'

I told him that I was going to stop by the dealership and see if I could speak with someone regarding the warranty and me not being provided the warranty I had agreed upon at the time of purchase. I paid the $439.98 via credit card and he wished me good luck at the dealership because the turnover up there is high and most of them are new.

I walked into AutoNation and asked if I could speak to someone in the Finance Department. He asked if I had someone I had dealt with in the past and wanted a brief explanation as to why I was there, so he could better assist me. I showed him the copy of the invoice I was handed by the service department and explained that I was told that I purchased a Warranty. However, when I got to the repair shop, I was charged over $400 and told that wasn't the warranty coverage I had. He explained to me that all the Finance Department is new, but he would see if someone could help me. He told me the Finance Director was with a customer, but if I had time to wait, she would see if she could help me when she was finished.

I patiently waited for over 2 hours while people came and went. I was approached by a member of the finance team. It was not the Finance Director. I explained why I was there. I told him I was told that I was purchasing the silver warranty coverage when I was signing the contract. I trusted that what we discussed was on the documents and the fact that a Finance Director who has 20 years in the finance business would've put on the contract what we had agreed upon.

'Unfortunately,' he said, 'I wish I could help you. It's a he said, she said situation and on the paperwork you signed, it shows that you agreed to pay $4299 for a Vehicle Protection Plan. That employee no longer works here, so there is nothing I can do.'

He explained that the best his GM could do was to give me a $500 internal credit to be used towards the total cost of the repairs, if I decided to go through with them. I just paid one of the mechanics $219.99 for his supposition that the transmission fluid was low, and he didn’t even know if that was the issue. The mechanic didn't add fluid or do anything to try to remedy the sound which he confirmed hearing.

The finance team member gave me the phone number of the warranty company and told me to fight with them. I called customer service and was told the same thing that the previous customer service representative had told me when I called prior. There is nothing they can do to help me, and I'd have to reach out to the seller of the warranty coverage plan, AutoNation, for assistance.

I tried to call the Service Manager of the dealership and had to leave a voicemail. I did not receive a callback or any other contact from the service department.

I paid $4299 for a warranty that I was told was the silver warranty upon purchase. Your Finance Director at the time could have made a mistake, or he could have maliciously and knowingly defrauded me out of that money knowing that the vehicle coverage we verbally agreed on was not the coverage I would receive in the future. Either way, my Jeep requires $3000 in repairs, and I've already had to pay the mechanic $439.98 for assumptions and not confirmed diagnostics.

This is a message I recently sent to AutoNation Chevrolet airport, I still have not heard back from them.
Good day, My name is Marc Ledogar, Upon a recent visit with your dealership I encountered either incompetence, Or fraud and I am seeking restitution for the over billing and fraudulent repairs performed on my vehicle. Here is a basic time line, I brought my vehicle in because the check engine light and other various warning indicator lights came on, When I drove it to the dealership and prior to driving it there it was running smooth just the indicator lights were on.

I dropped it with them a day later they told me they replaced some parts and it would be $1500 A day later they told me my engine was bad and needed to be changed. (Major red flag) None of this made sense to me but they had my vehicle and had me. After two weeks of countless hassles they tell me my vehicle is ready, I go to pick it up and do not even get out of the parking lot and the indicators come on again, The service manager brings it in and comes back out 25 minutes later and says it's a map sensor, Now he doesn't fix it he just says he turned the indicator off and if it comes back on let him know which is now raising even more (Red flags) I take the vehicle home and use it the next morning, After about a hour of use the check engine light comes on and all the same indicator lights that came on before they changed the engine, Now I have to be towed and I am stranded for over 2.5 hours at which time I am starting to call other mechanics I know to consult. Two days later I get my vehicle back after they say they changed out some sensors, They the next morning guess what, Yep you guessed massive indicator lights, This time they actually do their job and find a corroded wire that was causing the issue the entire time.

Why is all this relevant, As told to me by mechanics, when the engine is replaced all the old sensors and wiring are transferred from the old engine. The engine was never the issue, It was a corroded wire and a faulty sensor, My engine was never of any issue, I do not know if it was incompetence, Or just plain fraud, But they fraudulently charged me for an engine and repairs that were not necessary in the amount of over $16,000.00 This should cannot be tolerated and I am hoping you will help me reclaim my money from these fraudulent chargers, Please help. Thank you.

I am fully prepared to seek any and all action against the dealership for this matter. Including talking to all news outlets, Speaking with all 400 Lively partners in Orlando and a wide spread social media blasting, I know this is the first you are hearing of this and it is probably catching you off guard and I am quite sure your techs, mechanics and service manager will try to deny it, However plain and simple my vehicle engines was in great repair when it entered your dealership and there was zero reason to switch engines and overcharge me $16,000.00 I hope a speedy resolution can be made, I am currently disputing the charges with my bank, However I am fully ready to take further action if this is not resolved.
Marc Ledogar
President
Executive Chauffeurs
marc@***.com
407-928-****

We bought a 2 year old e 450 All Terrain Jan 9th 25 based on Mercedes Pomapnos web pics. We paid in full by wire and the dealer then delivered the car.

It was heavily damaged at arrival. The GM Joe Rey and all sales managers said too bad just live with it. This is a fraudulent MB store I would avoid.

They wont answer the phone or emails.

Next step court which is a huge wast of our time. Joe get your team in order.

Doesnt look like the bumper is damaged here does it.

Hello i am sending this message in regards to my experience with autonation ford in tustin. I brought a 2018 ford mustang GT in for routine service on november 4, 2024.

Diagnosed a leaking water pump and bad cam phasers within two weeks time (fair), since then multiple additional issues were found which were all covered by warranty. After about three months time they were about finished with the car but due to technician negligence the timing component of my motor was damaged and the motor had to be replaced.

Then they tell me the transmission also needs to be replaced (covered by warranty) and another month has passed by. I have been given at least 5 different promise dates each of which has been passed, the most recent being promised my vehicle complete this monday (2 days ago) and i emailed chris greco the GM seeking help he did not offer any besides referring me back to greg murphy the lead tech, i am dissatisfied with the customer relations both from service management and GM at this location at this point i am seeking compensation for the 4 months of car payments and insurance payments being made for a product ive had no access to.

DO NOT PURCHASE FROM THEM!!! I purchased from Autonation USA, Charlotte, NC, July of this year.the car I purchased not even 5 months ago.

I was told the car was in great condition, gone through an extensive service evaluation but that was actually a lie. I took the car to my local dealership for regular maintenance only to find out it had over 10 critical issues that needed immediate attention, to the tune of over $7000!!! There is no way they didnt know the car had that many high costing issues. DO NOT PURCHASE FROM THEM!!!

I received a reply to my review from someone who identified themselves as Owner, but was nothing more than an automated reply, inviting me to call the GM, giving AutoNation the opportunity to make this right, and I did that, spoke with the GM, Colin Rundell, who set up an appointment with me to come in on the next morning for them to do an inspection of the vehicle.

Well later Im told by Larry Rivera that Colin Rundell is the only GM, however Colin himself told me he would not be there, but I was to ask for a Kevin..be it that Collin is the GM, but wouldn't be there my going there is for what exactly? I live in another State, and I expressed to Colin my concern for my time being wasted, traveling there for nothing.

Well, I went there and when I asked for Colin, I was told he was already gone for the Holiday. A man name Chris, who introduced himself as the service manager, sat at my table, and asked me to share with him what was going on with the car, and I replied "where is Colin, and did he not fill you in, because I'm not going to keep repeating this" he then said he would be the one helping me, so I gave him the spill all over again. Well shortly after Chris goes away, a "Cameron Hudson" comes and states he will be handling the matter.

I'm confused at this point, and I said to him "none of you are on the same page, because Chris just said he would be handling it, but Colin is who initiated the rolling of the ball" and then comes out "Colin", who states to me that there was nothing wrong with the car, and they would work up some numbers and let me know their buyback offer.. Well Cameron comes back with a buyback offer amount that's $4000 less than the loan balance, which was totally unacceptable, especially since I was wronged...sold a faulty car...was told it was in great condition...so after much more dialogue, the subject of them fixing some of the issues is discussed... Cameron said earlier that the car was perfectly "Safe" to drive, so what issues are you going to fix??? Well, Cameron agreed to fix the wheel bearing, the exhaust issue, the leaking pinions, and 2 other issues, as well as check the rotors.

Well fast forward, I very reluctantly agreed to allow them to do "some" of the repairs. I reached back out to Cameron on this past Friday, 11/29 via email and I asked him twice to give me a turnaround time for whatever they were planning on doing to fix the car be it that per him, my car at that point had been in the air since Tuesday, 11/26, and as of 2:30 p.m. yesterday 12/2, still no email or call from Cameron. The negligence on AutoNation's part was either NOT checking that car as they should have or checking it and not disclosing those issues to me.

I called Cameron on yesterday 12/2 at approximately 2:50 p.m. only to find out that due to there being some rusted bolts they were not going to fix the exhaust leak issue, and the reason for not fixing it is they didn't want to strip them and cause more damage. So, I asked him "so you're basically giving it back to me as it was, although you never should have sold it to me that way, regarding the exhaust" and the leaks, and he said "yes". He's acknowledged there is a leak, which means there was a leak when they sold it to me.

Cameron emailed me today, 12/3 to inform me that one of the 5 repairs they agreed to make at NO cost to me, now I have to pay for, and he lied about saying he would cover the cost.

It's clear that they are liars! DO NOT BUY FROM THEM!!!

I ve called their concerige service @ AutoNation now (7) times and long my serious safety concerns with the condition the tires and front brakes were in when I bought the car!!

I brought my car back to dealership 5 times since purchasing regarding them selling me a car whos brakes were at bare minimum and tires with bare minimum tread when I explicitly said and told the salesman that I better not run into the issue in 6-12 min needing to replace either of these items which Chris Robinson assured me these items wouldnt have issues like this until definitely well past the 6-12 mon minimum time span with plenty of tread, and that they always replace brakes on these cars if their anywhere near past 50% of their normal wear. So I believed what I was told and sure enough not three days after purchasing the car, I returned in 3 days only to be told the constant and excessive squeaking of the brakes is normal on an M3 but 100% thats a bold faced lie because I owned a 2008 convertible M3 and NEVER EXPERIENCED ANY ISSUES LIKE THE DANGEROUS ONES IVE BEEN HAVING AFTER (3) days of owning the car. I absolutely refuse to deal with LIARS which is what Ive been subjected too in dealing with the GM (Eric) and a service guy who flat out lied to my face regarding these issues which after the 5 th time bringing it in I was told I now needed front brakes and rotors for 2400.00+ and definitely two NEW BACK TIRES COSTING 1176.49 that 100% needed replacing!!

This car should have never been given the ok to even be driven or sold even at the extent they left the brakes and tires w/o changing before selling to anyone else???

These are serious safety and reliability concerns that could have unbelievable consequences with respect to mechanical failure as a result of selling a car with equipment that should have been replaced before it was sold to anyone else that could have long lasting and catastrophic effects at the hands of people simply not doing their job, or trying to skate any responsibility in selling a car that is truly without question UNSAFE TO DRIVE, and MECHANICALLY DEFICIENT IN PROPER FUNCTIONING OF THE CARS . SAFETY AND PERFORMANCE SYSTEMS WHICH COULD GREATLY CAUSE AN ACCIDENT DO TO THE DEALERSHIPS NEGLIGENCE IN FIXING OR REPAIRING SUBPAR EQUIPMENT OR EQUIPMENT THAT SHOULD HAVE BEEN REPLACED EVER BEFORE SELLING TO ANYONE ELSE PERIOD. I explicitly explained to the salesman Chris if any of these systems failed w/in or needed replacing within 6-12 months that I was 100% NEVER GOING TO BUY THIS CAR BUT I WAS TOLD SOMETHING COMPLETELY DIFFERENT AND WAS ASSURED EVERYTHING WITH THE BRAKES AND TIRES WERE IN PERFECT IF NOT NEAR PERFECT SHAPE!! So I trusted what he told me, only to re-return to the dealership 3 days later and another 4-5 times after seriously concerned with these issues on the car, but everyone told me nothing but lies and never informed me all these times I brought the car back that the tires were pretty much bald on the inside, nor was I told a single thing about the wear condition on the brakes whatsoever which I myself and (5) other trustworthy associates of your BMW OF HENDERSON DEALERSHIP WHOM TOLD ME FLAT OUT I WAS LIED TO CONSISTENTLY BY SERVICE, the GM, and supposedly the general mgr of service supposedly who never even disclosed to me the condition of the brakes and tires the (5) times I brought it back and only (3) days after buying the car these issues presented themselves only to get worse and worse without so much as a single person in service eluding to ANY ISSUES WHATSOEVER THAT EXISTED WITH THE BRAKES OR TIRES NOT ONE TIME BUT ON THE (5th) time bringing in for same issues as the other 4 times before was I then given the 1.) tried depth of tires 2.) and now having to replace not only the pads but supposedly the rotors too??? Thats criminal in nature how this was handled and will be very easy to prove my concerns after being consistently lied too that no issues existed with the brakes and tires ultimately until bringing it in the 5th or 6th time but now of course they tell me all this work needs to be done. But here again I asked explicitly NOT TO SPEAK WIRH THE GM (ERIC) and who calls me 5 min after speaking with corporate concierge THE (GM ERIC) again called me. Now Ive done all I can, and AutoNation ahas decided to not speak with me now Im getting legal involved, and BBB, and Consumer Affairs, and every single television network whom I have impeccable relationships with and are eager to find out these issues that not only Im concerned with, but also AutoNation inability to properly take care of their used car division or the serious safety concerns in the cars they sell and their fast taking lying and making people feel stupid in believing their continuous *** and lies theyve peddled to me for the last time. I tried being diligent and patient but it got me absolutely nothing and no where now lets see what happens when I take this into an entire different level that I assure you will compromise their bottom line and any assured trust with consumers I plan to expose these liars for exactly whom they are!! I hope the 4500.00 of repairs my car needed was worth whats going to transpire next because I have businesses and experts to refute the *** of this dealership who wants to give me a 10% discount???

This is the clearest definition of absolute stupidity Ive ever experienced in my 54 yrs on this earth and before this is over I plan to expose AutoNation and BMW of Las Vegas the liars and ripping off customers like has happen to me. Not to mention a live broadcast of two service meetings with BMW employees in my possession where they explain take about push service issues with customers to solitary rip them off and boost the revenues within the dealerships service dept which I have two separate 45 min and 63 min up front and loudly represents how they effectively burn consumers at the service dept, and the way they generate revenue at BMW service dept. let me express this is completely damning info if the public gets ahold of it well lets let the public decide EXACTLY WHOS TELLING THE TRUTH HERE AND WHO INFACT IS LYING COMPLETELY TO COVER THEIR *** AND BECER HELP THE CUSTOMER WHERE THESE ISSUES SHOULD GAVE BEEN ADDRESSED FAR BEFORE ME DOING THIS AND HAVING TO HO TO THIS EXTENT WHICH IM ABSOLUTELY PREPARED TO DO SO SINCE BMW AND ERIC THE (GM) really dont care to do anything for me under the circumstances!! But this is how AutoNation cares about their customers!!! I will never again buy any car from AutoNation and when I express to everyone Ive referred to your company what happened I presume youll absolutely as well lose their business as well.

I will get resolution to this and wont be called a liar or be told another sleazy lie by that dealership blaming me for these issues where I have absolute proof that how I drive where I drive and the amount I drive has not one reason why I would be experiencing these issues in an unbelievable short amount of time. Since AutoNation is taking this stance and not willing to see or fix these issues it will cost them 50x the amount its gonna cost after this is finished where they could have fixed these issues knowing that I would never have purchased the car knowing and having to replace these issues which should never have happened and expressly told the salesman point blank if any issues existed with the brakes or tires I would have never purchased the car period 100% no questions asked. I record every call of this situation wait till anyone else looks at this and sees how this was in fact handled. But this is the way AUTONATION CHOSE TO TAKE CARE OF THEIR REPEAT 3x customers or ANY CUSTOMER PERIOD!!!

I purchased a 2015 Chrysler Town & Country minivan from your dealership (23920 Creekside Road, Valencia, CA 91355) on January 1st, 2025. I traded in my 2005 Honda Odyssey minivan during the purchase. However, I recently received a toll road violation for the Odyssey, dated January 31st, 2025, one month after the trade-in. I have documentation of both the trade-in and the purchase.

I contacted Francisco Villalobos, the salesperson who assisted with the purchase, and he informed me that I need to resolve the issue on my own, including paying the $55 toll violation. This was highly disappointing and frustrating.

Additionally, I received an unpleasant call from a staff member named Frankie at the Valencia location. His response to the situation was unhelpful and dismissive, even stating that this kind of mistake 'happens all the time.' He also suggested I handle the paperwork with the toll company myself, which is unacceptable. Furthermore, Frankie ignored my earlier call regarding ventilation issues with the vehicle, failing to follow up.

I request that this issue be addressed promptly by a professional team member who can resolve the situation and ensure it does not recur. Thank you for your attention to this matter.

DO NOT BUY OR LEASE A VOLKSWAGEN. AutoNation is giving Volkswagen a BAD name.

AutoNation refuses to provide a loaner car for any Recalls, refuses to pick you up from home to bring you to the dealership to pick up your car (you must find your own way back to the dealership), and when you have an appointment, it does NOT matter, your car is put on a list and mechanics get to your car when they have time. I have complained about software issues since 02/2023 to this dealership, but they have failed to do anything about it, even after 2 visits for the same thing. I have called Volkswagen USA, and they said there is a software update, but when I went to the dealership, nothing was done. My steering wheel was peeling off within the 1st week of leasing this vehicle, but it took almost 6 months to get a new steering wheel.

My car is currently in this dealership for the exact software update I have been requesting. It would be nice to have a loaner car to use while they have my car for (4) days. It would be nice if my Lease payment was credited for the loss of use of my vehicle. I will have to talk to my attorney, Danielle Dawson, Esq.

about the numerous loss of use of my vehicle during my Lease term and compensation. I WILL NOT BE LEASING OR BUYING A VOLKSWAGEN AGAIN!

Cash sale with shipping to me here in FL. Dealer ran my credit after being asked not to.

2nd attempt at sending documents again included a finance agreement.

Problem is this removes many consumer rights and limits dispute resolution to arbitration. Sales rep said it was ok to N.A. the sections that are N.A., they left out a few documents and refused to release my car to shipping co. The driver was there at an agreed upon day and time, despite a day to review docs, they did not do so.

Missing documents were a surprise 24 hours after the next day air package arrived. Money lost in shipping charges, $1,000.

3rd attempt still has finance documents and the finance guy plus another upper level manager agreed that we dont need a finance document and a fun new twist, a document requiring a notary that says I received delivery of the car on January 2nd. This was yesterday-January 13, 2025. Dealer still has the car.

, yesterday they agreed to receive the I have the car document after I get the car.

Today I sent copies of the documents I signed. Sales rep assured me that finance mgr approved the documents safe to send next day sir. Insisted on this from finance dept despite having this in writing, finance manager approved too then freaked out that I didnt sign a finance contract. Nasty accusing phone call from sales manager in the absence of the upper level manager and finance guy from yesterday.

She literally is yelling at me and demanding to cancel the sale. I asked her to wait till morning as Id already gotten a rep from AutoNation corporate involved and she had gone home for the day. She just couldnt leave it there and sent a nasty email with a threatening tone. I sent her copies of all the approvals to send docs as I did (emails, text messages, etc) with a reminder that I politely asked her to leave it until morning when corporate rep assigned to this issue as Im experiencing a wicked migrant from all

the stress.

This dealer has had my money for a week now, there is another truck coming Friday because I thought we came to a resolution yesterday. I just want my car sent to me and I want the shipping charges if $1000 reimbursed as I will need to pay the shipper for the 2nd reservation. FYI: I also called the California DMV -dealer dept to get details of the required sales forms for dealers, there is a cash sale form. No need to use a finance contract.

They were very concerned about the fraudulent form I got the car last week but you still have it in California as well as the policies the dealer has about using forms that do not apply. Theyve had $15128 of my money plus the $1000 shipping charge I want my car and $1000. Now!

It was the uploading of documents that froze up the site earlier so Ill leave them off for now. Email me and Ill attach to that if you like.