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Autonation - Issue with dealership
Autonation - Issue with dealership
Autonation - Issue with dealership
Autonation - Issue with dealership
Autonation - Issue with dealership
Autonation - Issue with dealership
They don't keep any of the promises they make when you're purchasing the car something as simple as getting new Wheels purchased through their parts department led to my factory wheels being destroyed and never being replaced or repaired it's been almost 5 months. They...
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ID
#3339566 Review #3339566 is a subjective opinion of poster.
Location
Vista, California
Loss
$3000
Preferred solution
Let the company propose a solution

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Car being kept for 3 weeks

My truck has been called in for recall (Ford F150 ****) I just bought the car about 2 months ago. This is a transmission issue. And i was not issued a loaner or a rental. I am having a hard time getting around. I also gotta make the payment for the car as well as insurance. So it is not fair that I dont have a form of transportation while I am paying for the truck.

User's recommendation: Go to a dealer that offers loaners.

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ID
#3723707 Review #3723707 is a subjective opinion of poster.
Location
Torrance, California
Loss
$740
Preferred solution
Price reduction

Big problem

I didnt even get call back from yall when I called for serious matter .unprofessional and bad business.
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ID
#3716742 Review #3716742 is a subjective opinion of poster.
Location
Orlando, Florida

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New Reviewer

Tracking a body shop repair order

This job was done on 11/08/21 for a Mercedes Sprinter VIN# WD4PF0CD3KP047096. I need the damage and repair description for my retail customer.
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ID
#3713180 Review #3713180 is a subjective opinion of poster.
Location
Wilmington, Massachusetts
Preferred solution
COPY OF A REPAIR ORDER

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Pissed off customer!!!

This is the worst company EVER! Do not waste your time or money with these people! They had my truck over a month and only changed the air filter. I still have paper tags and I have only drove it a month. I also have an extended warranty on my truck which includes a rental and these clowns said there were none available. Katy Ford and Northwest Houston are horrible at customer service and need to be retrained or better yet fire the bunch for lack of IQ.

User's recommendation: Avoid Autonation at all costs! The Katy ford and northwest lots are nothing but clowns.

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ID
#3708485 Review #3708485 is a subjective opinion of poster.
Location
Laredo, Texas
Loss
$5000
Preferred solution
Let the company propose a solution

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Needing a loaner

Check engine light on dash , website states if service is needed there are loaners cars to use. BUT that is not true

User's recommendation: Buy cars from somewhere else.

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ID
#3699026 Review #3699026 is a subjective opinion of poster.
Location
Austin, Texas
Preferred solution
Let the company propose a solution
New Reviewer

No issue

No one from this company has returned my calls. I've made several attempts to reach out to them in reference to my mishandled of my situation at AutoNation Hialeah.

User's recommendation: If you're not Spanish don't go to this AutoNation.

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ID
#3694999 Review #3694999 is a subjective opinion of poster.
Location
Tallahassee, Florida
Loss
$100
Preferred solution
Let the company propose a solution

I bought a call from Auto Nation and the car was Junk the transmission went out and the customer service was terrible no one has gotten in touch with me to help me with this situation I am a disabled

Junk the transmission went out and the customer service was terrible no one has got in touch with me to help me with this situation I am a disabled veteran and I spent all my savings on this car Disable veteran I am calling around to see what can I do with this I would never recommend anyone to Auto Nation I have been calling and calling and no one will return my calls

User's recommendation: Disable veteran I am calling around to see what can I do with this I would never recommend anyone to Auto Nation I have been calling and calling and no one will return my calls.

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ID
#3689413 Review #3689413 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

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New Reviewer

LACK OF SERVICE

Autonation - LACK OF SERVICE
Autonation Peoria is the worst dealership I have had the worst first time purchasing a vehicle and working with them. NO ONE TAKES OWNERSHIP AND THEY GIVE YOU THE RUN AROUND I purchased a vehicle June 15,2022 dropped it off on June 16,2022 because the check engine light Came on and it was leaking oil and coolant still no ETA and I've called over 10 times and spoke to so many ppl and still no responsn
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ID
#3681324 Review #3681324 is a subjective opinion of poster.
Location
Peoria, Arizona
Cons
  • Lack of respect for customers
  • Waste customers time
  • Lies and deception
Preferred solution
Let the company propose a solution
New Reviewer

Need help getting car registered

Toyota dealer in Pinellas Park wont send info to register my car in New Hampshire. Ive called repeatedly and now they wont return my calls
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ID
#3679890 Review #3679890 is a subjective opinion of poster.
Location
Peterborough, New Hampshire
Preferred solution
Deliver product or service ordered

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New Reviewer

BAD CUSTOMER SERVICE

NOTHING HAPPENED!! I have been trying to resolve a problem for more than a month now!! We have been to Autonation several times to only get the run around. Instead of fixing the problem they wasted our time to try to up sale us into another vehicle. I am beyond PISSED at this point. My calls and emails have NOT BEEN ANSWERED. We just want the repairs agreed on.

User's recommendation: DO NOT BUY A VEHICLE FROM THEM.

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ID
#3653647 Review #3653647 is a subjective opinion of poster.
Location
Denver, Colorado
Cons
  • Customer service
  • Horrible service misleading
Loss
$4
Preferred solution
Truck fixed

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New Reviewer

Worst company to purchase a vehicle from!

Yes there is still an issue! Yall have had my truck for 3 weeks now! Which I have only had for 3 months and is still under warranty and have not been issued a rental! Auto nation is the worst business I have I been associated with. Your lack of communication and professionalism is always negate of! I have paid a truck note for the month and dont even have my truck and the saddest part is yall havent even worked on my truck yet! Your management needs to be retrained as well. It makes me sick that I even bought a vehicle from yall!

User's recommendation: Do not buy anything from these people!

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ID
#3651328 Review #3651328 is a subjective opinion of poster.
Location
Laredo, Texas

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New Reviewer

Bad service

Autonation - Bad service
Autonation - Bad service
Autonation - Bad service
Autonation - Bad service
Autonation - Bad service
I have sent several messages regarding what happened to vehicle. I also stated that I would like to speak to someone over the phone. I NEVER received a response regarding my situation.
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ID
#3646484 Review #3646484 is a subjective opinion of poster.
Loss
$5000
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Bad service

I have sent several messages about what happened to my vehicle and stated that I would like to speak to over the phone and I NEVER received no type response regarding my situation.

User's recommendation: Go buy a Ford.

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ID
#3646426 Review #3646426 is a subjective opinion of poster.
Location
Tampa, Florida
New Reviewer
Original review updated by user Jun 06, 2022
Was pressured into signing a contract for a car that wasn't even ready. Had to go back and forth for about a week before I even got the vehicle that I signed for. Was lied to constantly by the sales Manager. They Will not honor their own warranty. I haven't had my car...
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ID
#3644692 Review #3644692 is a subjective opinion of poster.
Location
Columbus, Georgia
Pros
  • Tavales weaver
Cons
  • Dale livingston
Loss
$100
Preferred solution
Deliver product or service ordered

TOTALLY ROBBED!!!

I brought my Jeep in to get a normal tuneup. Nothing extra or special, just my spark plugs were changed. I was charged over $800! When my husband went to talk to customer service about how they were ripping me off they just told him,"Well the service is already done. I don't make the prices." We will NEVER bring our vehicles here again!

User's recommendation: DO NOT DO BUSINESS WITH AUTONATION.

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ID
#3638229 Review #3638229 is a subjective opinion of poster.
Pros
  • Close proximity

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