Autonation

I recently worked with AutoNation Subaru Arapahoe in Centennial CO. They completely misrepresented and fraudulently hid known issues with a used vehicle I purchased.

I understand

we purchased a used vehicle; however, our decision was based mostly on the presentation of a vehicle inspection that was presented to include anything found to be an issue and either fixed or not fixed. 5 days following my purchase the vehicle started leaking oil everywhere. After an

inspection by our mechanic the vehicle is reported to need over $7,000 dollars worth of work; more than we paid. I tried to work with the dealership.

They initially agreed to take the vehicle back, however, upon arriving at the dealership to find a different vehicle, Kwabena Agyarkwa Boansi Jr. said they would have to work up a trade proposal on the vehicle I purchased. This is not what was presented in writing. During my meeting with the AutoNation representative, he stated in front of witnesses that they knew about the issues my mechanic found and deemed them to not be safety in nature and therefore did not address them.

This was their choice; however, they did not disclose these potential issues to me. The lack of this information prevented me from

making an informed decision. Had they told us about these issues we would not have purchased the vehicle.

If I wanted to be surprised by issues with a used car I would have gone through social media to find. This specific dealership also has a failing rating with the better business bureau.

I purchased a 2021 Genesis GV80 from the AutoNation Henderson Las Vegas Store #975 on November 25, 2025. I moved to the north side of Las Vegas and decided to have the vehicle serviced at AutoNation Honda, 1700 E Sahara Ave.

I had purchased the 6-oil change service when I bought the vehicle. I had the service scheduled for March 6, 2026, at 7:00 am, first vehicle checked in. The vehicle sat for 1.5 hours (8:30) before it was even moved. The oil service was done.

Two days after the service, I was looking over the vehicle as I always do after any of my vehicles being serviced. I discovered that the section of the undercarriage shield, which is removed to access the oil drain plug, was not put back in place. This is a $26 to $36 part, and I have notified the service advisor. He only mentioned that the mechanic said it was not there when he was servicing the vehicle.

The mechanic made a video of the top being serviced but not the bottom. The mechanic should have notified the service advisor of this upon his findings, and then the advisor would have notified me. No issues then.

AutoNation Henderson did a walkthrough with me during the purchase of the vehicle, and the undercarriage was complete with the oil pan access section in place. For 3.5 months, the vehicle was driven only on paved streets.

My relationship with AutoNation Toyota in Las Vegas started in early 2000 by purchasing a 1999 Toyota Camry with a brake issue they could not fix, but it was taken care of by my own mechanic. I went to AutoNation Toyota at the end of 2014 with the newspaper ad looking for a Forerunner SUV.

I showed the newspaper ad to the salesperson to check if they had the vehicle available; the salesperson looked at me and laughed and said, 'With that price, you're not gonna have an engine in it.' I stormed out of there, went to Nissan, and purchased a 2015 Pathfinder, while my friend bought two 2015 Nissan Pathfinders. You might have a record of Nissan Pathfinder serviced at AutoNation Nissan.

Toward the end of 2023, I purchased a 2024 Toyota Camry. A nice young salesman helped me pick up my Camry, and the last step was in the finance office. I refused to purchase the extended warranty because I never needed one, so I never had one when I purchased any cars, as I have been maintaining my own car for the past 40 years.

But I had the impression that I was going to get half off; I figured it was around $1800, so why not? He was very persistent, so I agreed to purchase the extended warranty because I had the impression I was going to have half off. I found out when I tried to pay off my loan balance within a few months that I paid full price. Nobody to blame but myself; very unsatisfying.

Problems started with the first oil change.

I dropped the car off the night before the appointment day and time, and pick-up was early in the morning. The car wasn't ready until early evening. When I got home, I started to inspect the tire pressure and checked the oil level; all four tires had different air pressures, and the oil level was a quarter of an inch higher than the correct level, which I had to adjust very carefully to the correct level. I dont know how long it took before I found out about the wrong shade rim, maybe a few weeks.

Naturally, I contacted the Toyota dealership to find out what happened. They explained they had damaged the rim, therefore they had to paint it. But I explained it was the wrong color. I dont remember exactly how it went, but it wasnt easy.

I went to the dealership and asked them to fix the problem, but their attitude was, 'It's not my problem. Here's the number; you call them and deal with it yourself.' (It became my problem.) I contacted the painter three times. My argument with the service writer is that they made a mistake and damaged the rim; why do I have to chase around to get that fixed?

For my 20,000-mile maintenance visit, I asked them to check the emergency brake because when I parked on the sloped driveway, it didnt hold the weight of the car. Therefore, when I tried to reverse, it made a terrible clunking noise from the transmission.

That was when I pushed the emergency brake all the way down, and it was very loose. I asked them to call the guy who painted the rim to come in and fix it because they might listen to him. My argument was, 'You messed it up, so you fix it. Im not gonna chase around the people I dont know.'

I would pay for the adjustment of the emergency parking brake.

How come they're not listening to my instructions?

Again, I came home to find out that all four tire pressures were wrong (different) because a week ago, I put 35 psi in all four tires. And, most importantly, the oil was overfilled by ¾ of an inch. I measured it, and it was around half a pint more, which wasnt acceptable, and I started doubting their professionalism.

The only reason I stuck with AutoNation Toyota on West Sahara was that it was very close to my house; it was very, very convenient for me. Thats the only reason; I might have to drive eight more miles to get service done.

This is just an ordinary life scenario for someone; maybe Im wrong, maybe I was overreacting, I dont know.

Maybe its not a big deal to someone.

All my life, I purchased many new vehicles, and every time, I had a bad taste and an awful buying experience of buying a new vehicle. I still drive a 1999 Toyota and a 62 classic car, which I still drive, handed down from a family member. I do change my 2025 Camry oil every 5000 miles like church every Sunday. My first oil change was approximately 200 miles.

The second oil change was around 800 miles, and the third one was at 5000 miles. I do take care of my vehicle personally; maybe thats why Im not satisfied with someone else's imperfect work.

I dont need aggravation. Ill just take it to somebody else to take care of my warranty work. Maybe Ill find the right one next time.

Thanks for listening.

I can live with a different shade wheel; every time I look at it, it reminds me of AutoNation Toyota and their service.

I am not asking anything for free. Im just asking to do the right thing; thats all.

Thanks for listening.

I purchased my new Tundra at Auto Nation. The vehicle is only 2 years old.

I normally do not purchase a vehicle warranty for anything. I decided to file a claim (since this is what I was told verbally I can do—once in my vehicle's lifetime with the purchase of this warranty). My file (warranty) has been denied. I am not desiring to have the whole vehicle painted.

I stated I am only seeking a 'once' in the warranty lifetime 'buff out,' which is how I was sold this warranty by (Kai) Auto Nation Fort Myers, Florida. This person is not factually selling the warranty correctly. (False) The warranty person at Auto Nation. The protection is called Appearance Protection, purchased on 3/16/23.

My vehicle is currently experiencing oxidation due to weather.

The claim has been denied. The warranty states 'will be repaired free of charge.' Not impressed.

I cannot get Auto Nation to return my extended warranty rebate on a paid-off loan. They keep telling me it is in check writing and should be mailed soon.

This has been going on for two weeks, the check still has not been sent. Today I was told it looked like the check was supposed to go to the lender. I told them it definitely was to go to me as I have the paid off loan in my hand.

This is only part of my complaints with this company.

In order to talk with a representative I had to wait for 40 minutes. Some of the numbers they give customers are not even answered.

I have only got as far as I have by driving over 120 miles from my house to the dealership in Plano to get one of their managers to sign a confirmation letter for me to send to Veritas, the extended waranty co. I would not recommend this company to anyone.

Started buying a pickup that price was $1000 and was told 300 down and then 500 it would be delivered for a test drive. Soon as I paid that then was told it needed 3 stamps to get through customs.

Stamps were 200 per stamp. Green could be delivered so I could test drive, then change after I paid 600 more. Then changed the story again; now had to have a permit for Yuba City, CA, and 1300 more for the permit, making the cost 2700 dollars. But nothing was said about the increase in price until after I put more money in.

Then the dealer that I was dealing with started telling me that I would have to deal with the delivery people and that I would not get my money until the truck was delivered, but I was out of money.

He said I'm stressed out, then told me I was being rude and that was because I was being lied to many times. All the extra charges should have been brought up before they took any of my money.

This letter is a demand for payment in the amount of $5,000.00. I brought my 2005 Nissan Xterra to your dealership for a CEL light in Nov.

2024. It is now Oct. 2025 and the problem is now being resolved by another mechanic. Since Nov.

2024 my vehicle has been back and forth to you numerous times. The initial problem was catalytic converters, which you recommended to fix the problem. We agreed and you did the work. Didn't fix the problem.

Next it was sensors, next it was replace the cats again (three times you performed all this), next replace the computer, etc. For almost a year and didn't fix the problem. Finally, I was informed there is nothing that you can do. After months and months and $5,000.00 in 'repairs'!!!

You gouged me, lied to me all for more $$$. Your faulty work, incompetence from 'factory trained mechanics' is now costing me another $5,000 to fix the problems you didn't.

I have all the supposed new parts you supposedly fixed, receipts, pictures, and a letter from the mechanic who is actually fixing the problem. I await your response.